Complaints & Dispute Resolution Policy
Effective Date: 03 January 2016
Last Updated: 29 June 2026
Welcome to SHLI.in, the official website of SH Luggage Industries Pvt. Ltd.
At SH Luggage Industries Pvt. Ltd., we value customer satisfaction and are committed to resolving complaints fairly, efficiently, and professionally. This policy outlines how we handle complaints and disputes related to our website, products, and business services.
1. Scope
This policy applies to complaints relating to:
- Website content
- Product information
- Business inquiries
- Quotations
- Customer service
- Manufacturing services
- Shipping and delivery
- Product quality
- Privacy concerns
- Website usage
- Other business interactions with SH Luggage Industries Pvt. Ltd.
2. How to Submit a Complaint
If you have a complaint, please contact us with the following information:
- Your full name
- Company name (if applicable)
- Email address
- Phone number
- Order number or quotation reference (if applicable)
- Description of the complaint
- Supporting documents or photographs (if relevant)
Complaints may be submitted using the following contact details:
Email: contact@shli.in
Phone: +91 9512171714
Website: https://shli.in
3. Complaint Review Process
Upon receiving your complaint, we will:
- Acknowledge receipt of the complaint.
- Review the information provided.
- Contact you if additional information is required.
- Investigate the matter internally.
- Respond with our findings and, where appropriate, propose a suitable resolution.
Our goal is to handle complaints promptly and fairly.
4. Resolution Options
Depending on the nature of the complaint, possible resolutions may include:
- Clarification of information
- Correction of website content
- Product replacement (where applicable)
- Technical assistance
- Commercial discussions
- Alternative mutually agreed solutions
Each complaint is evaluated individually based on the specific circumstances.
5. Good Faith Resolution
We encourage all parties to work together in good faith to resolve concerns through open communication before pursuing formal legal action.
Most issues can be resolved quickly through constructive discussion.
6. Commercial Disputes
For commercial transactions, including OEM manufacturing, private label production, and supply agreements, the terms of the applicable quotation, purchase order, invoice, or written agreement will govern the relationship between the parties.
Where a written contract contains a dispute resolution clause, that clause will take precedence over this policy.
7. Website Content Complaints
If you believe that information published on this website is inaccurate, misleading, outdated, or infringes your legal rights, please notify us with the relevant details.
We will review the matter and, where appropriate, update, correct, or remove the content.
8. Privacy-Related Complaints
If your complaint relates to the handling of personal information, please contact us using the details below.
Privacy-related concerns will be reviewed in accordance with our Privacy Policy and applicable data protection laws.
9. Governing Law
This policy shall be governed by the laws of the Republic of India.
Any dispute that cannot be resolved through mutual discussion shall be subject to the jurisdiction of the competent courts in Mumbai, Maharashtra, India, unless otherwise required by applicable law or a separate written agreement.
10. Changes to This Policy
We may update this Complaints & Dispute Resolution Policy from time to time to reflect changes in our business practices or legal requirements.
Any revisions will be published on this page with a revised “Last Updated” date.
11. Contact Us
For complaints or dispute resolution, please contact:
SH Luggage Industries Pvt. Ltd.
Madanpura, Mumbai, Maharashtra, India
Email: contact@shli.in
Phone: +91 9512171714
Website: https://shli.in