Shipping & Delivery Policy
Effective Date: 03 January 2016
Last Updated: 29 June 2026
Welcome to SHLI.in, the official website of SH Luggage Industries Pvt. Ltd.
This Shipping & Delivery Policy explains how we manage shipping, delivery, and logistics for products supplied by our company.
1. Nature of Our Business
SH Luggage Industries Pvt. Ltd. is a manufacturer and supplier of luggage accessories, luggage components, OEM luggage products, and private label manufacturing solutions.
Our website primarily serves as an information and business inquiry platform. Orders are finalized separately through quotations, purchase orders, invoices, and mutually agreed commercial terms.
2. Order Processing
Once an order is confirmed, production and dispatch timelines will depend on factors such as:
- Product type
- Order quantity
- Product customization
- Material availability
- Manufacturing schedule
- Customer-approved specifications
Estimated production and dispatch schedules will be communicated during the quotation or order confirmation process.
3. Shipping Methods
Depending on the order and destination, products may be shipped using:
- Road transport
- Air freight
- Sea freight
- Courier services
- Logistics partners selected by the customer
- Logistics partners arranged by SH Luggage Industries Pvt. Ltd.
The shipping method will be agreed upon before dispatch.
4. Delivery Time
Delivery times vary depending on:
- Manufacturing lead time
- Destination
- Shipping method
- Customs clearance (for international shipments)
- Public holidays
- Weather conditions
- Carrier performance
Any delivery dates provided are estimates unless specifically agreed in writing.
5. Shipping Charges
Shipping charges are generally calculated separately unless expressly included in the quotation.
Charges may vary depending on:
- Shipment weight
- Shipment dimensions
- Destination
- Mode of transport
- Packaging requirements
- Insurance (if requested)
Applicable shipping costs will be communicated before order confirmation.
6. International Shipping
We supply products to customers in India and international markets.
International shipments may be subject to:
- Customs duties
- Import taxes
- Local regulatory requirements
- Port handling charges
- Customs inspections
Unless otherwise agreed, these charges are the responsibility of the importer or buyer.
7. Delivery Address
Customers are responsible for providing accurate shipping and contact information.
SH Luggage Industries Pvt. Ltd. is not responsible for delays or additional costs resulting from incorrect addresses or incomplete delivery details.
8. Inspection Upon Delivery
Customers are encouraged to inspect shipments immediately upon delivery.
If products appear damaged or incomplete, please notify us promptly and provide:
- Order reference
- Photographs of the shipment
- Photographs of the packaging
- Description of the issue
This helps us investigate and resolve any shipping-related concerns efficiently.
9. Delays Beyond Our Control
We are not responsible for delivery delays caused by circumstances beyond our reasonable control, including but not limited to:
- Natural disasters
- Government restrictions
- Customs delays
- Transportation disruptions
- Strikes
- War or civil unrest
- Pandemic-related restrictions
- Carrier delays
We will make reasonable efforts to keep customers informed of significant delays.
10. Risk of Loss
Unless otherwise agreed in writing, the risk of loss or damage transfers according to the shipping terms agreed between the parties (such as applicable Incoterms, where used).
Customers should inspect shipments upon receipt and report any visible damage promptly.
11. Changes to This Policy
We may update this Shipping & Delivery Policy from time to time to reflect changes in our business operations or legal requirements.
Updated versions will be published on this page with a revised “Last Updated” date.
12. Contact Us
If you have any questions regarding shipping, delivery, or logistics, please contact:
SH Luggage Industries Pvt. Ltd.
Madanpura, Mumbai, Maharashtra, India
Email: contact@shli.in
Phone: +91 9512171714
Website: https://shli.in